Last updated 25 Aug 2026
You can return most items within 7 days of delivery, provided they're unused and in their original packaging. Once that window closes, we can no longer accept a return — please check an item over as soon as it arrives.
Some goods can't be resold once they've left our store, so they're not eligible for return:
This isn't a way of avoiding returns — it's the same limitation any hardware or agri-supply shop works under, because cut wire or an opened seed packet can't go back on the shelf.
Where a product carries a manufacturer's warranty — most solar and electrical items do — we handle the claim on your behalf with the brand's local service network, so you're not left calling a helpline outside the state. Keep your invoice; it's what the manufacturer will ask for to confirm the purchase date.
Message us on WhatsApp with your order number and a short description (and a photo, if it's a fault) of the issue. We'll tell you whether it's a return, a warranty claim, or something we can sort out directly, and what happens next.
Related: Shipping & delivery · Terms of service